Frequently Asked Questions (FAQ)
Welcome to the Lunar Wave FAQ page. Here you'll find answers to common questions about our products, orders, shipping, returns, payments, and customer support.
1. What is Lunar Wave?
Lunar Wave is an online home décor store offering a thoughtfully selected collection of decorative pieces, lighting, wall décor, vases, accessories, and home accents designed to bring warmth and character to everyday spaces.
2. How can I place an order?
Browse our collection, select the product and available options you prefer, add it to your cart, and proceed to checkout. Follow the checkout instructions to complete your purchase.
3. What payment methods do you accept?
We accept the secure payment methods displayed at checkout, including eligible major credit and debit cards. Available payment options may vary depending on your location.
4. How long does shipping take?
Orders are generally processed within 1–3 business days.
Estimated delivery times:
- United States: 5–10 business days
- International: 7–20 business days, where available
Delivery estimates may vary depending on the destination, product availability, carrier delays, and other circumstances outside our control.
5. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.
6. Can I change or cancel my order?
If your order has not yet been processed or shipped, we may be able to update or cancel it. Please contact our customer support team as soon as possible after placing your order.
7. What is your return policy?
Eligible items may be returned within 30 days of delivery. Items should be unused, undamaged, and returned in their original packaging.
Please review our Refund Policy for complete return and refund information.
8. When will I receive my refund?
Once your returned item has been received and inspected, approved refunds will be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
9. What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Include your order number along with clear photographs of the product and packaging so our support team can review the issue and assist you.
10. Do you ship internationally?
International shipping may be available for selected destinations and products. Available shipping options and delivery estimates will be shown during checkout where applicable.
11. Where can I find product dimensions and details?
Product dimensions, materials, available colors, variants, and other relevant details can be found on the individual product page.
We recommend reviewing these details carefully before placing your order to make sure the item is suitable for your space.
12. Will product colors look exactly the same as the photos?
We aim to represent our products as accurately as possible. However, slight differences in color may occur due to lighting, photography, screen settings, materials, or manufacturing variations.
13. Are my payment details secure?
Payments are processed through the secure payment services enabled on our Shopify checkout. Lunar Wave does not directly store complete payment card details.
14. How can I contact customer support?
You can contact our customer support team for questions about products, orders, shipping, returns, or other assistance.
Email: lunarwavellc01@gmail.com
We aim to respond to customer inquiries as promptly as possible during normal business days.